You were born beautiful, but it’s easy to doubt that. At High Five, we take time to help you gain confidence in your own unique style — because being yourself is always on trend.
METERED PARKING CAN BE FOUND ON RACE STREET IN FRONT OF THE SALON, OR IN THE NORTH FINDLAY MARKET LOT LOCATED OFF OF FINDLAY STREET. WE RECOMMEND DOWNLOADING THE CINCY EZPARK APP, WHICH MAKES IT EASY TO PAY AND REFILL YOUR METERED SPOT.
CANCELLATIONS AND RESCHEDULING WITHIN 24 HOURS OR NO-SHOWS ARE SUBJECT TO A CANCELLATION FEE OF 50% OF YOUR APPOINTMENT COST SINCE WE ARE NOT GUARANTEED THE ABILITY TO BOOK ANOTHER CLIENT DURING THAT TIME. A CREDIT CARD IS REQUIRED FOR ALL BOOKINGS APART FROM OUR FREE CONSULTATIONS.
OUR BOOKING SYSTEM SENDS AN AUTOMATED EMAIL CONFIRMATION AT THE TIME OF BOOKING, 72 HOURS IN ADVANCE OF YOUR APPOINTMENT TIME, AND OUR RECEPTIONISTS SEND CONFIRMATION TEXTS 2 DAYS AHEAD OF YOUR APPOINTMENT IN THE CASE YOU DO NOT INTERACT WITH OUR CONFIRMATION EMAIL. IF WE ARE UNABLE TO REACH YOU BY EMAIL OR PHONE, PLEASE UNDERSTAND THAT IT IS YOUR RESPONSIBILITY TO REMEMBER YOUR APPOINTMENT DATES AND TIMES TO AVOID LATE ARRIVALS, MISSED APPOINTMENTS, AND CANCELLATION FEES.
IN ORDER TO ENSURE OUR STYLISTS STAY ON SCHEDULE TO OFFER THEIR BEST QUALITY SERVICE, WE CANNOT GUARANTEE AN APPOINTMENT IF YOUR ARRIVAL IS 10 MINUTES PAST THE SCHEDULED START TIME. IN THIS CASE, A CANCELLATION FEE MAY APPLY.
WE RESERVE THE RIGHT TO REQUIRE CLIENTS WHO HAVE CANCELED THEIR APPOINTMENTS LATE 3+ TIMES TO PREPAY A DEPOSIT FOR ALL FUTURE BOOKINGS.
CALL US ASAP, WE'LL TELL YOU IF YOUR SERVICE IS STILL POSSIBLE.
